Cancellations and refunds

Last updated: March 31, 2026

Cancellation policy

You may request cancellation of upcoming renewals by contacting support before your next billing cycle. Cancellation stops future charges and does not reverse already processed payments for the active period.

Refund policy

Refund requests are reviewed case by case. Approved refunds are credited back to the original payment method and can take 5-10 business days depending on banking partners.

Refund support

To request cancellation or refunds, email support@usecivi.com or contact@usecivi.com with payment details and your registered email address.