Cancellations and Refunds
Request support for payment reversals and billing issues.
Refund eligibility
- Provide payment reference, account email, and issue summary.
- Refund decisions depend on payment status and usage state.
- Approved refunds are processed back to the original payment method.
How to request
Email support@usecivi.com with subject "Refund Request - Use Civi" and include your order details.